frequently asked questions
how long does it take to process and ship my order?
We carefully prepare and package your order within 2 working days. Once it’s on its way, UK delivery is quick, Royal Mail 48 usually takes 2-4 working days, while Royal Mail 24 arrives in 1-2 working days. We don’t currently offer international delivery, but we’re working on it and hope to ship worldwide soon! You can find all our shipping details here.
how can I track my order?
Once your order has been dispatched, you’ll receive an email with tracking information so you can keep an eye on its progress.
what if I made a mistake in my order?
If you notice an error after placing your order, please get in touch as soon as possible. We’ll do our best to make corrections before the item is printed and shipped.
do you offer personalised or custom prints?
Yes! We specialise in personalised prints that reflect your passions, interests, and memories. For our personalised prints, simply choose your design, add your custom details, and we’ll take care of the rest. Alternatively if you want something completely bespoke, just drop us a message on the contact page!
what type of paper do you use?
We use high-quality, archival-grade paper and professional-grade inks to ensure vibrant colours and long-lasting prints that look stunning in any space.
who owns lucky vanilla studio?
Lucky Vanilla Studio is independently owned and run with love by Rebecca. Every design is carefully created with a passion for aesthetics, minimalism, and meaningful artwork. You can find out more about our story here!
do you offer wholesale?
Yes! We'd love to share the Lucky Vanilla love. Fill out our wholesale enquires form here and we'll be in touch!
can't find your question?
Contact us below and we'll get back to you ASAP!