We want you to love your prints, but if there’s an issue, we’re happy to help! Please read our returns policy below.

Personalised Prints:

As each personalised print is made just for you, we’re unable to accept returns.
If you have any concerns, please reach out, and we’ll do our best to assist you.

Returns & Exchanges (Non-Personalised Prints):

Contact us within 14 days of receiving your print.
Return the item within 14 days of your initial contact.
You can choose an exchange or a refund.
Return postage is at your expense. Please ensure the item is securely packaged and in its original condition.

Faulty or Damaged Prints:

We take great care in packaging, but if your print arrives damaged, please check it as soon as possible.
Notify us within 48 hours of delivery with photographic evidence.
We’ll arrange a replacement in line with our usual terms and conditions.
Unfortunately, we cannot accept claims for damaged prints if reported after 48 hours.

If you have any questions, don’t hesitate to contact us using our contact form or by emailing hello@luckyvanillastudio.com - we’re happy to help!