We want you to love your prints, but if there’s an issue, we’re happy to help! Please read our returns policy below.

Personalised Prints

🖤 As each personalised print is made just for you, we’re unable to accept returns.
💌 If you have any concerns, please reach out, and we’ll do our best to assist you.

Returns & Exchanges (Non-Personalised Prints)

📅 Contact us within 14 days of receiving your print.
📦 Return the item within 14 days of your initial contact.
🔄 You can choose an exchange or a refund.
🚚 Return postage is at your expense. Please ensure the item is securely packaged and in its original condition.

Faulty or Damaged Prints

💔 We take great care in packaging, but if your print arrives damaged, please check it as soon as possible.
📸 Notify us within 48 hours of delivery with photographic evidence.
📬 We’ll arrange a replacement in line with our usual terms and conditions.
⏳ Unfortunately, we cannot accept claims for damaged prints if reported after 48 hours.

If you have any questions, don’t hesitate to contact us using our contact form or by emailing hello@luckyvanillastudio.com – we’re happy to help!